Privacy Policy

At MukiSolution, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Introduction

MukiSolution Sp. z o.o. ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This policy describes how we process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Polish data protection laws.

By using our website and services, you consent to the collection and use of information in accordance with this policy.

2. Data Controller

The data controller responsible for your personal data is:

Company Name: MukiSolution Sp. z o.o.
Address: al. Jana Pawła II 43A/37B, 01-001 Warszawa, Poland
Email: privacy@mukisolution.com
Phone: 000-000-000

3. Information We Collect

3.1 Personal Information

We may collect the following personal information:

Name and contact details (email, phone number, company name)
Professional information (job title, industry)
Billing and payment information
Communication preferences
Information you provide in forms, surveys, or correspondence

3.2 Technical Information

We automatically collect certain technical data:

IP address and browser type
Operating system and device information
Page views, time spent on pages, and navigation paths
Referral source and exit pages
Cookies and similar tracking technologies

3.3 Project-Related Information

During service delivery, we may collect:

Technical requirements and specifications
Business processes and workflows
Access credentials for systems integration
Feedback and communication records

4. How We Use Your Information

We process your personal data for the following purposes:

4.1 Service Delivery

Providing technology consulting and development services
Communicating about projects and deliverables
Managing contracts and invoicing
Providing technical support and maintenance

4.2 Business Operations

Responding to inquiries and support requests
Sending administrative information and updates
Improving our website and services
Conducting analytics and research

4.3 Marketing (with consent)

Sending newsletters and promotional materials
Inviting you to events and webinars
Sharing relevant industry insights

4.4 Legal Obligations

Complying with legal and regulatory requirements
Protecting rights, property, and safety
Preventing fraud and security breaches

5. Legal Basis for Processing

We process your personal data based on:

Contract Performance: Processing necessary to fulfill service agreements
Consent: For marketing communications and optional services
Legitimate Interests: Improving services, security, fraud prevention
Legal Obligation: Compliance with accounting, tax, and regulatory requirements

6. Data Sharing and Disclosure

We may share your information with:

6.1 Service Providers

Third-party vendors who provide services on our behalf (cloud hosting, payment processing, analytics, email delivery). These providers are contractually obligated to protect your data.

6.2 Business Partners

With your consent, we may share information with technology partners for specific projects or integrations.

6.3 Legal Requirements

We may disclose information if required by law, court order, or to protect our legal rights and safety.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy:

Client Data: Duration of the service relationship plus 7 years for legal/accounting purposes
Marketing Data: Until consent is withdrawn or 2 years of inactivity
Technical Logs: 12 months for security and troubleshooting
Project Documentation: As specified in service agreements

After retention periods expire, we securely delete or anonymize personal data.

8. Data Security

We implement appropriate technical and organizational measures to protect your data:

Encryption of data in transit (TLS/SSL) and at rest
Access controls and authentication mechanisms
Regular security audits and penetration testing
Employee training on data protection
Incident response and breach notification procedures
Secure backup and disaster recovery systems

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. Your Data Protection Rights

Under GDPR, you have the following rights:

Right to Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data (right to be forgotten)
Right to Restrict Processing: Request limitation of how we use your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests or for direct marketing
Right to Withdraw Consent: Withdraw consent for processing at any time

To exercise these rights, contact us at: privacy@mukisolution.com

You also have the right to lodge a complaint with the Polish Data Protection Authority (UODO).

10. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience:

10.1 Types of Cookies

Essential Cookies: Required for website functionality (session management, security)
Performance Cookies: Collect anonymous usage statistics (Google Analytics)
Functional Cookies: Remember preferences and settings
Marketing Cookies: Track effectiveness of advertising campaigns (with consent)

10.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality. Learn more about managing cookies:

11. International Data Transfers

Your data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure adequate protection through:

EU-U.S. Data Privacy Framework compliance
Standard Contractual Clauses (SCCs)
Adequacy decisions by the European Commission

12. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via email or prominent website notice. Continued use of our services after changes constitutes acceptance.

14. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights:

Data Protection Officer: privacy@mukisolution.com
Address: MukiSolution Sp. z o.o., al. Jana Pawła II 43A/37B, 01-001 Warszawa, Poland
Phone: 000-000-000

Last updated: January 2026